of all its App Store ratings are 1–2 stars Apple's full star distribution · 18,302 ratings
#5 of 21
by complaint rate in this category
1.58×
category median (7.4%)
501
one- and two-star reviews read
539
written reviews sampled used for the category breakdown only
4.41★
store rating, all-time
This app's complaint rate is well above the category median of 7.4%. Two different denominators, which is the whole point of this page. 4.41 stars is the average of every rating ever submitted, while 11.7% of all 18,302 ratings are 1–2 stars. Separately, we read the last 539 written reviews Apple returns for this app, so that batch is skewed toward complaints and 501 of them (93%) are 1–2 stars. That second batch is what the category breakdown below is built on, and it is never used to compute the rate above.
Where the complaints concentrate
Every one- and two-star review in the sample is assigned to one primary category.
The three largest are below. The marker on each bar is the category median for that same
complaint type — so you are comparing yourself to the field, not to zero.
Crashes & stability bugs
117 of 501 · 23%
vs category2.0× median
Stability work competes directly with every new feature you ship.
Missing features
30 of 501 · 6%
vs category1.1× median
These users are not angry — they are asking for something specific.
Subscription & cancellation
30 of 501 · 6%
vs category1.0× median
Cancellation friction generates the angriest writing in the dataset.
Read this with care. A 539-review sample carries real error bars, and
64% of the negative reviews in this sample mapped cleanly to a known
category — the rest were too vague or too specific to classify and are excluded rather
than forced into a bucket. Treat the ranking as meaningful and small gaps as noise.
How it compares to the rest of Field service
All of these are in the same category we rank against — Field service. The category median is 7.4%; lower is calmer, higher is angrier. Each name links to that app's own public snapshot.
Your breakdown stays yours. We publish category-level numbers only.
The detailed analysis of your app — the specific phrases, the row-level detail, the
named competitive set — goes to you and nobody else. Your competitors do not get to
read it.
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Same method, same week — but run on your full review set, with phrase clusters,
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this app — run the same analysis on yours instead. It's free, no call, and you keep the file.
Or the whole category, one-time
This page is one app. The free category summary shows
what the field as a whole gets complained about. If you want the full map of
Field service — every complaint bucket, split by app size, and the biggest
apps' weak spots — that's the Track Insight, $49 once, no subscription. We'll tell you
straight whether what we track is close enough to what you're building before you pay.