A 4.5-star average can sit on top of a pile of one-star reviews. We read 18,145 reviews, classify every negative one by complaint type, and publish what we find. The company-specific versions go to the teams; the category versions are public.
The full complaint-rate ranking, the category breakdown behind it, and the finding that matters most: the median app here shows 4.58 stars while more than half its recent written reviews are 1–2 stars.
We isolated all 354 subscription and cancellation complaints in the sample. 96.3% are one star, the median runs 83 words — 1.7× a crash report — and the dominant word is refund, not cancel.
One free page per category we track: the median complaint rate, the three complaints almost everyone there gets hit by, and how the sub-categories under one label differ. For people who haven't shipped yet — there is no row for your app in it, and that's the point.
Read the category summaries →A public page for each of the 46 apps we track: complaint rate, rank inside its own track, and where the complaints concentrate — with the private detail held back.
Browse the snapshots →The same complaint-rate method run over two groups of apps that serve completely different people — and the structural reason their complaint profiles diverge. Includes the full category-by-category comparison.
Rare in the data, and the most expensive sentences in it. Every review in our set that names a rival, and the specific feature each one cited.
We pull the public customer-review feed for each app, take the most recent batch of written reviews, and classify every 1–2 star review into a fixed taxonomy of complaint types: stability, missing features, pricing, subscription and billing, support responsiveness, performance, and competitive loss. Classification is rule-based and then manually reviewed. Unclassified complaints are excluded rather than forced into a bucket, and we report that coverage number alongside every result. The complete walk-through — sources, storage, classification, limits — has its own page: how this is made.
Free, no signup. Send us the app and we'll classify your reviews, then send back the breakdown plus a comparison against three named competitors using the same method in the same week.
How it works →