Block, Inc. · App Store rating 4.72 ·
updated 19 Sep 2026
4.8%
of all its App Store ratings are 1–2 stars Apple's full star distribution · 40,201 ratings
#5 of 11
by complaint rate in this category
1.26×
category median (3.8%)
499
one- and two-star reviews read
499
written reviews sampled used for the category breakdown only
4.72★
store rating, all-time
This app's complaint rate is well above the category median of 3.8%. Two different denominators, which is the whole point of this page. 4.72 stars is the average of every rating ever submitted, while 4.8% of all 40,201 ratings are 1–2 stars. Separately, we read the last 499 written reviews Apple returns for this app, so that batch is skewed toward complaints and 499 of them (100%) are 1–2 stars. That second batch is what the category breakdown below is built on, and it is never used to compute the rate above.
Where the complaints concentrate
Every one- and two-star review in the sample is assigned to one primary category.
The three largest are below. The marker on each bar is the category median for that same
complaint type — so you are comparing yourself to the field, not to zero.
Crashes & stability bugs
90 of 499 · 18%
vs category1.0× median
Stability work competes directly with every new feature you ship.
regression
47 of 499 · 9%
vs category1.4× median
Sign-in problems
36 of 499 · 7%
vs category0.6× median
Sign-in failures block the job before it starts.
Read this with care. A 499-review sample carries real error bars, and
58% of the negative reviews in this sample mapped cleanly to a known
category — the rest were too vague or too specific to classify and are excluded rather
than forced into a bucket. Treat the ranking as meaningful and small gaps as noise.
How it compares to the rest of Shift work & scheduling
All of these are in the same category we rank against — Shift work & scheduling. The category median is 3.8%; lower is calmer, higher is angrier. Each name links to that app's own public snapshot.
Your breakdown stays yours. We publish category-level numbers only.
The detailed analysis of your app — the specific phrases, the row-level detail, the
named competitive set — goes to you and nobody else. Your competitors do not get to
read it.
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Or the whole category, one-time
This page is one app. The free category summary shows
what the field as a whole gets complained about. If you want the full map of
Shift work & scheduling — every complaint bucket, split by app size, and the biggest
apps' weak spots — that's the Track Insight, $49 once, no subscription. We'll tell you
straight whether what we track is close enough to what you're building before you pay.